FAQ

THE MOST COMMON QUESTIONS

Frequently asked questions

Why does it take so long to recieve a deisgn proof?


All designs are done by myself in store and i try to get to them as soon as possible and to you quickly, while also making sure i send you multiple options of high quailty for you to choose from. I take pride in sending my customers beautiful deisgns that i know they will love, and that stands out from the usual cookie cutter standard of designs for personalsied gifts avaliable on the market at the moment.




Can i get a rush order?


Yes!! If you've left your gift till the last minute and need something made up ASAP just shoot us an email or give us a call and let us know your order number and the date its needed by and we will mark it as priority! The quickest time avaliable is same day designs, if you contact us in time on a business day.




How long does it take once i approve a design?


Once you have been sent your design proofs and are happy to go ahead with one of the options, or any changes you may request, I will get your order made within 1-2 days and sent off as soon as its packed and ready.




How many design options will i get?


Every order will receive a minimum or 4 different designs based on what our designer thinks works best with your chosen gift and text. All design proofs can be adjusted and changed to suit you!




Can i send a photo of what i want?


Yes! If you have an idea in your head of how you want your design to look feel free to email us any photos and inspo you have and we will match up your design to your ideas!